Refund policy

KYNETRAXIS Return and Refund Policy

We accept eligible returns requested within 30 days after delivery.

To start a return, email support@kynetraxis.com with your order number and reason for the return. Please wait for return instructions before sending the product.

Return eligibility
The product must be unused, undamaged, complete, and in its original packaging when reasonably possible. Proof of purchase is required. Products returned without authorization may not be accepted.

Return shipping
Customers are responsible for return shipping costs. Original shipping charges are not refundable. If we sent the wrong product or the product arrived defective or damaged, KYNETRAXIS will cover the reasonable return or replacement shipping cost.

Damaged or incorrect orders
Inspect your order when it arrives. Contact support@kynetraxis.com within 7 days of delivery if it is damaged, defective, or incorrect. Include your order number and clear photographs of the product and packaging so we can evaluate the issue.

Refunds
We will inspect an eligible return and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Cancellations
Contact us as soon as possible if you need to cancel an order. We can cancel an order that has not entered processing or shipped. After shipment, the return policy applies.

Contact
Questions about returns may be sent to support@kynetraxis.com.